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Patient Rights

Patients’ care and wellbeing is at the heart of everything we do at Ibn Al-Nafees Hospital. Our expert teams of over 70 doctors and hundreds of nursing staff are ready to provide you with superior care, taking pride in becoming Bahrain’s preferred private healthcare provider.

Utmost care and integrity

Learn about your rights as a patient

Patients of Ibn Al-Nafees Hospital can expect to receive exceptional treatment by trained experts with a vested interest in maintaining the highest standards of care and integrity along every step of your medical care journey. As a patient of Ibn Al-Nafees Hospital, you have certain rights and responsibilities.

Access to Care

To have timely access to appropriate and high quality health care
To be informed of alternative care options if a service is not available at Ibn Al-Nafees Hospital
To assist you in obtaining a second opinion, if you choose to do so
To have access to an interpreter, if required

Respect and Dignity

To have your privacy and dignity maintained at all times
To receive safe, considerate care that recognizes your personal values and respects your cultural, religious and ethical beliefs
To have information about you and your care kept completely confidential
Protecting patients from verbal abuse, or any other terms of abuse or neglect

Quality Service

To receive the best care and treatment we can offer
To be cared for in an environment that is safe, clean, and conducive to healing
To have a timely response to your pain, with the intention of making you as comfortable as possible

Communication, Education and Information

To be provided with clear information about your condition, treatment plan and treatment choices so as to allow you to make informed decisions for consent or refusal of treatment; such information should include complications, risks, benefits, and potential outcomes
To know who is in charge of your care and the identity of your caregivers
To understand what care you require after discharge and to have your contact details kept up-to-date
To receive information about Ibn Al-Nafees Hospita’sl policies, review and resolution of patients’ complaints and to be given information about how to lodge a complaint, without compromising your healthcare
To provide patient with complete medical report and accurate check-up results when and if requested
To receive information about the cost of treatment and services needed
The right to agree or refuse to participate in medical / nursing student training or medical research

Your Responsibilities

Provide accurate and complete information regarding your illness, medical history and other matters relating to your health
Bring your current medications with you to each visit so that they may be reviewed by your health care provided, as required
Follow treatment instructions as advised and ask questions if you do not understand the information you have been given
Report any changes in your medical condition including problems with your current treatment
Make informed decisions about your care and treatment and to accept responsibility for the decisions you make
Abide by Ibn Al-Nafees Hospital’s policies regarding patient conduct including our no-smoking and visitor policies
Treat other patients, visitors and Ibn Al-Nafees Hospital staff with courtesy and respect
Pay any charges billed to you in a timely manner
Be on time for your appointment; or reschedule / cancel appointments in advance so that this valuable time will be given to another patient, when possible
When your doctor advises your discharge from the hospital, prepare yourself to leave in a timely manner
Staff are available to help you receive what you need to care for yourself at home

Comments and Concerns

Ibn Al-Nafees Hospital encourages you to let us know how we may serve you better, where most of your concerns can be appropriately handled by talking with your doctor or caregivers about them, as well as the Patient Service Officer, who will be available to assist in this regard.