Patient Rights and Responsibilities


As a patient of Ibn Al Nafees Hospital, you have certain Rights and Responsibilities.

YOUR RIGHTS:

ACCESS TO CARE
  • To have timely access to appropriate and high quality health care.
  • To be informed of alternative care options if a service is not available in Ibn Al Nafees Hospital.
  • To assist you to obtain a second opinion, if you choose to do so.
  • To have access to an interpreter if required
RESPECT AND DIGNITY
  • To have your privacy and dignity maintained at all times.
  • To receive safe, considerate care that recognizes your personal values and respects your cultural, religious and ethical beliefs.
  • To have information about you and your care kept completely confidential.
QUALITY SERVICE
  • To receive the best care and treatment we can offer.
  • To be cared for in an environment that is safe, clean, and conducive to healing.
  • To have a timely response to your pain, with the intention of making you as comfortable as possible.
COMMUNICATION, EDUCATION, & INFORMATION:
  • To be provided with clear information about your condition, treatment plan and treatment choices so as to allow you to make informed decisions for consent or refusal of treatment. Such information should include complications, risks, benefits, and potential outcomes
  • To know who is in charge of your care and the identity of your caregivers.
  • To understand what care you require after discharge and to have your contact details kept up-to-date.
  • To receive information about Ibn Al Nafees Hospital policies for information, review and resolution of patient’s complaints and to be given information about how to lodge a complaint, without compromising your healthcare.
  • To receive information about the cost of treatment and services needed.
  • The right to agree or refuse to participate in medical / nursing student training or medical research.
YOUR RESPONSIBILITES:
As a partner of our hospital, we request that you:
  • Provide accurate and complete information regarding you past illness, past medical history and other matters relating to your health
  • Bring your current medications with you to each visit so that they may be reviewed by your health care provided as required.
  • Follow treatment instructions as advised and to ask questions if you do not understand the information you have been given.
  • Report any changes in your medical condition including problems with your current treatment.
  • Make informed decisions about your care and treatment and to accept responsibility for the decisions you make.
  • Abide by Ibn Al Nafees Hospital policies regarding patient conduct, NO SMOKING policy and visitor policy.
  • Treat other patients’ visitors and Ibn Al Nafees Hospital staff with courtesy and respect.
  • Pay any charges billed to you in a timely manner.
  • Be on time for your appointment. If necessary, reschedule or cancel appointments in advance so that this valuable time will be given to another patient when possible.
  • When your doctor advises your discharge from the hospital, prepare yourself to leave as soon as possible.
  • Staff are available to help you receive what you need to care for yourself at home
IF YOU HAVE A COMMENT OR CONCERN:
The Ibn Al Nafees Hospital encourages you to let us know how we may serve you better. Most of your concerns can be handled by talking with your doctor or caregivers. Our Patient Service Officer will be available to assist in this regard.


 
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